Once the problem is resolved, on disconnect the Net Support 24-7 client is completely removed and the users PC returns unchanged to its original condition.
Says Nancy Skipper, Chat coordinator: “It connects to everything we do.
It creates another doorway into all of our services and multiple areas of expertise, and that doorway exists everywhere people are online, anywhere in the world.” And for students, “it’s the convenience, for sure,” says Tom Ottaviano, business and economics librarian at Mann.
Our live chat agents increase your online conversions, reduce churn and create opportunities to cross-sell and up-sell your products and services.
We let your brands interact with their customers directly and analyze their behavior which can later be used for effective marketing strategies.
The result is faster, more efficient problem resolution, increased customer satisfaction and reduction in your overall support costs. File Transfer for delivering updates and patches to the end user.
As an additional benefit you pay based on use, so no matter how big your customer base is, you don't have any upfront costs. Net Support 24-7 features "show" mode, allowing an Operator to transmit his screen or just a selected application in real-time to a customers PC providing a perfect pre-sales or remote training solution. Real time Control of system processes, services, and applications in memory.The customer requiring support simply clicks on a link and this immediately instigates a chat session with an operator via our central secure gateway.Full two way chat is supported and in addition an operator can push web pages and pre-defined scripted chats to the end user.“They like being able to stay up on the third floor and still get help from a librarian, and they like being able to get assistance from off-campus as well.”When we’re doing coop Chat – filling in for other member libraries’ off hours - people will ask questions specific to another university’s library, such as, “On what floor can I find the maps?” And we don’t work in that library, so we don’t know.Would you like to provide instant remote support - anywhere in the world relying simply on an Internet connection?